- GENERAL
The Store available at chaosgone.global is run by Chaos Gone Global spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw, ul. Hoża 86 / 410, 00-682 Warsaw, KRS: 0001032965 NIP: 7011141825, REGON: 525142943, e-mail address: contact@chaosgone.global
The following terms and conditions apply to all orders placed by the Customer with Chaos Gone Global sp. z o. o. hereinafter referred to as " Chaos Gone Global " or "we", on the Chaos Gone Global website.
- TERMS OF SALE
All prices of goods in the Store are given in Euro (EUR) and are gross prices, i.e. they include taxes, including the applicable tax on goods and services (VAT). Orders within the European Union are free from customs duties. In the case of delivery outside the European Union, the Customer is obliged to cover any possible taxes and customs duties.
The prices of goods available in the Store website do not include delivery costs. Delivery costs depend on the selected method of delivering the product to the Customer, as well as on the value and features of the ordered product (including its weight and size) and are provided when the Customer chooses the method of product delivery.
The total cost of the order, including the price of the products and delivery costs, is indicated in the cart before the Customer places the order.
- RETURNS
The customer has the right to withdraw from a distance contract for a period of 14 days from receipt of the goods, without giving reasons and without incurring any costs.
The right to withdraw from the contract applies to all products available on the chaosgone.global website, excluding products covered by temporary promotions like Mystery box.
For this purpose, the Customer is obliged to inform Chaos Gone Global within the above deadline about the decision to withdraw from the contract.
The Client's declaration does not require any special form. The Customer may use the sample withdrawal form included in the Annex to the Terms or submit a declaration, e.g. by e-mail.
In the event of withdrawal from the contract, Chaos Gone Global will refund without undue delay all amounts received from the Customer, no later than within 14 days from the date on which it was informed about the Customer's decision.
The refund also applies to the costs of delivery of the goods incurred by the Customer, with the cost of the cheapest standard delivery of the goods being refunded.
- COMPLAINTS
Chaos Gone Global is liable to the Customer for the compliance of the goods with the concluded sales contract, to the extent specified in the Polish Civil Code.
If the goods are found to be inconsistent with the contract before the expiry of the seller's liability period, i.e. two years from the delivery of the goods, the customer is obliged to notify the seller of the situation, at his/her own discretion:
- by completing the complaint form available online
- by sending or delivering the notice in person to the postal address of the entrepreneur's registered office or premises;
- sending a notice to the e-mail address;
In order to enable the Seller to recognize the complaint, the Customer is obliged to return the complained goods to the Seller's office. If the complaint is accepted, the Seller reimburses the complainant for the delivery costs incurred.
The Customer may request a price reduction or withdrawal from the contract, unless Chaos Gone Global immediately and without excessive inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect.
If the item has already been replaced or repaired or the seller has not fulfilled the obligation to replace the item with a defect-free one or to remove the defect, the Customer may demand a price reduction or withdraw from the contract.
The buyer may not withdraw from the contract if the defect is immaterial.
Regardless of the complaint procedure, the Customer has the right to access extrajudicial complaint handling procedures and remedies.
If the Seller does not accept the complaint and the Consumer or an entrepreneur with consumer rights does not agree with his decision, he may request mediation or a resolution to an arbitration court. There is also the possibility of out-of-court resolution of disputes regarding contractual obligations arising from online sales contracts concluded between consumers and entrepreneurs at EU level, using the ODR Platform, which is an access point for consumers and entrepreneurs wishing out-of-court resolution of disputes covered by Regulation (EU) No. 524/2013 of May 21, 2013. The ODR platform available at http://ec.europa.eu/consumers/odr is an interactive website that can be accessed electronically and free of charge in all official languages of the Union institutions.
- PERSONAL DATA PROTECTION
The Customer's personal data are processed by the Seller as the personal data administrator.
Providing personal data by the Customer is voluntary, but necessary to conclude the contract.
Detailed information on the protection of personal data is included in the "Privacy Policy" tab available in the Store.
- FINAL PROVISIONS
The Terms are in force from 02.11.2023.
Using the Store requires that the end device and the IT system used by the Customer meet the Technical Requirements.
The choice of Polish law under these Terms does not deprive the Consumer of the protection granted to him under provisions that cannot be excluded by an agreement between the Seller and the Consumer, under the law that, in accordance with the relevant regulations, would be applicable in the absence of choice.
